Customer Service Training

Customer Service Training Programme

Give your staff the boost they need and increase your customer retention rates and profits.
Your front-line staff are resources that can make or break your business. If they do not receive the proper training and attention they need, you will soon loose all your customers!
This Customer Service Training Programme (CSTP) provides you with training material for each of your front-line staff members: Customer Services, check-out operators, telephonists, sales representatives, receptionists and secretaries.
They will learn everything from how to increase their personal self-esteem and work ethic to identifying new customer opportunities. This resource is essential for your businesses success and once you have it, you'll wonder why someone didn't come up with this years ago!
Covered and contained on the same CD-ROM:

Work Books: Full workbooks with worksheets for you (the business owners or manager) and your employees. Ideal for printing, photocopying and giving to your staff (in Microsoft Word ".doc" and Adobe ".pdf" format).
Further management guidelines on:

Staff and management interaction, participation and cooperation.
Strengthening customer relationships.
How to improve quality in production and service.
Reducing staff absences and increasing motivation in customer services, reception and sales.

Print the resources from this CD-ROM and train your front-line staff in customer services.
This resource, developed entirely by the CEPNZ, is provided on CD-ROM and is only available from the CEPNZ.

The cost of this essential business resource on CD-ROM is only NZ$99.00

Order your copy now:

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Customer Services Training Programme (CSTP)

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On submitting this order, an invoice will be emailed to the email address you have supplied on the above form within 24 hours. Payment of this invoice must be made before your order can be completed and the resource dispatched.

By ordering you agree to the following terms and conditions:

Your Invoice will be paid as soon as possible to enable the swift processing of your order.
Your order will be dispatched immediately upon receiving your payment.
CEPNZ Resources shall not, by way of trade or otherwise, be lent, re-sold, copied, hired out or otherwise circulated without the prior permission of the CEPNZ in any form of binding or cover. These resources are for use only by the business named in the order.
Prices include GST and delivery within New Zealand.
If you are ordering from outside New Zealand, NZ$10.00 will be added to your order to cover international postage and packaging.
Because of copyright issues a refund or exchange is only available on software if the product is defective.

Also see our ARDENT Programme^© for Business. Click Here to read more. The purchase of the Customer Service Training Programme (CSTP) entitles you to a 30% discount on your purchase the ARDENT Programme now or at any stage within 3 months of your initial purchase date.

Copyright©2006 Character Education Programme of New Zealand
CEPNZ, PO Box 20-616, Auckland, New Zealand
(www.cepnz.co.nz)


ORDER FORM Customer Services Training Programme (CSTP)

Order For:
Quantity:
Payment Option:
First Name:
Surname:
Position:
E-mail address:
Order No:
Business Name:
Postal Address:
Town/City:
Country:
Comments:
I accept CEPNZ's Terms and Conditions (See below) (Click to accept)